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General Terms and Conditions of Sale - Apéri'BOX

General Terms and Conditions of Sale (GTC)
SARL APERIBOX

ARTICLE 1 – IDENTIFICATION
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") are issued by SARL APERIBOX, registered with the RCS under number 97978112700019, with its head office located at 80 Rue Jean Jaurès, 32500 Fleurance, France, and holding the EU VAT number FR20979781127.

For any questions or information, you can contact us at: contact@aperi-box.fr.

ARTICLE 2 – PURPOSE
These GTC apply exclusively to the sale of gift vouchers offered by SARL APERIBOX on its website https://www.aperi-box.fr/ (hereinafter referred to as "the Website").

These gift vouchers allow the holder to benefit from services provided by APERIBOX’s partner resellers. These independent resellers set their own prices, terms, and conditions and handle their own bookings.

SARL APERIBOX acts solely as the creator of the gift vouchers and associated marketing materials and does not participate in the management of services provided by the resellers.

ARTICLE 3 – ACCEPTANCE OF TERMS
Any purchase of a gift voucher on the Website implies full and unconditional acceptance of these GTC.

The Customer declares having read and understood the GTC before confirming their purchase.

ARTICLE 4 – FEATURES OF THE GIFT VOUCHERS

Usage of the Gift Vouchers
Gift vouchers can be used to pay partially or fully for an escape game service provided by a partner reseller of APERIBOX.

Each reseller applies their own general terms and conditions, including pricing, booking procedures, and cancellation policies.

The Customer must directly contact the reseller to schedule their game session.

Validity
Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

After this period, the gift voucher will no longer be valid.

Transferability
Gift vouchers are not personalized and can be transferred to another individual.

Format
Gift vouchers can be delivered in the following formats, depending on the Customer's choice:

  • By email in electronic format (PDF).

  • By postal mail in physical format (shipping fees apply, see Article 6).

Terms of Use
Gift vouchers are neither exchangeable nor refundable.

ARTICLE 5 – GIFT VOUCHER PURCHASE PROCESS

Order
The Customer selects the value of the gift voucher on the Website and provides the necessary information (email or postal address, format preference).

Order Confirmation
The order is confirmed upon payment validation. A confirmation email is sent to the Customer containing:

  • The order summary.

  • The gift voucher as an attachment (for electronic format).

Gift Voucher Delivery

  • Electronic format: The gift voucher is sent by email to the address provided during the order within a maximum of 24 hours.

  • Physical format: The gift voucher is sent by postal mail to the provided address within 5 to 7 working days (within mainland France).

ARTICLE 6 – PRICES, FEES, AND PAYMENT

Price
The selected value of the gift voucher corresponds to its usable value at a partner reseller.

Shipping Fees

  • For electronic gift vouchers: no additional fees apply.

  • For physical gift vouchers: fixed shipping fees apply.

Payment Methods
Payments are made exclusively online via:

  • Credit card (Visa, MasterCard, etc.).

  • Other methods specified on the Website.

Non-Payment
In case of payment refusal or failure, the order will be automatically canceled.

ARTICLE 7 – RIGHT OF WITHDRAWAL

Applicable Law
In accordance with Article L221-18 of the French Consumer Code, the Customer has a 14-day withdrawal period starting from the receipt of the gift voucher (via email or mail).

Exclusion of the Right of Withdrawal
The right of withdrawal does not apply if the gift voucher has already been used with a partner reseller.

Withdrawal Procedure
To exercise the right of withdrawal, the Customer must contact SARL APERIBOX via email at contact@aperi-box.fr, specifying the order number and providing proof of purchase.

The refund will be processed within 14 days of the request, provided the gift voucher is unused.

ARTICLE 8 – LIMITATION OF LIABILITY

Responsibility of APERIBOX
SARL APERIBOX acts solely as the creator and seller of gift vouchers. We are not responsible for:

  • Services provided by partner resellers.

  • Their booking policies, pricing, or cancellation terms.

Responsibility of Partner Resellers
Partner resellers are solely responsible for the services they provide. Any claims regarding a service should be addressed directly to the concerned reseller.

ARTICLE 9 – PERSONAL DATA
SARL APERIBOX collects and processes Customer personal data in compliance with the General Data Protection Regulation (GDPR).

The collected data is used exclusively for:

  • Processing orders.

  • Communicating with the Customer.

The Customer may exercise their rights to access, rectify, or delete their data by contacting contact@aperi-box.fr.

ARTICLE 10 – APPLICABLE LAW AND DISPUTES
These GTC are governed by French law.

In case of disputes, the parties agree to seek an amicable resolution before taking any legal action. Failing this, the competent courts will be those within the jurisdiction of SARL APERIBOX's registered office.

SARL APERIBOX thanks you for your trust and remains available for any questions at contact@aperi-box.fr.

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